DISCLAIMER:

Information on this website is provided for general educational purposes only and is not intended to constitute medical advice or counselling, the practice of medicine including psychiatry, psychology, psychotherapy or the provision of health care diagnosis or treatment, or the creation of a patient or clinical relationship. If you have or suspect that you have a medical problem, contact your health care provider promptly.

OlwynneCade.com, Lonebard (NZ) Ltd (the parent company) and any other direct subsidiary gives the following assurances re your Privacy:

Any information collected by or submitted to any website, mailing list or other entity (online store etc.) under the control of Lonebard NZ Ltd or its subsidiaries will be maintained and used under a strict privacy policy pursuant to the Privacy Act (NZ) 1993.

Lonebard (NZ) Ltd at all times processes payments through secure designated third party payment gateways for e-commerce to ensure the safety and integrity of your submitted information, personal details, card details etc.

Lonebard (NZ) Ltd cannot be held responsible for any details held and maintained nor breaches or hacking of sites/data on ancillary websites/services/payment gateways not under its direct control.

Lonebard (NZ) Ltd, its subsidiaries and physical infrastructure applies and at all times maintains for the safety of all parties, an industry standard policy in regard to security updates, malware and virus prevention/detection to its equipment and associated data under it's direct control.

REFUND POLICY:

In the event that OlwynneCade.com or OlwynneCadeOnline.com has to cancel an event/course or fails to deliver an advertised online course, all monies paid will be refunded to participants via the corresponding payment method, usually within 7 days.

Prior to commencement, all Course fees are held in escrow and only released to the principals of Lonebard NZ Ltd (the parent company) once the designated course/therapy has commenced.

Participant Refunds for In-person physical courses on stipulated date(s) only:

Participants who cancel within 7 days prior to the commencement date will be charged 10% of the total fee.

Participants who cancel under 7 days prior through to the day before an event will be charged 30% of the total fee.

Participants who cancel on the day of an event or are a 'No Show' will be charged 100% of the total fee - i.e NO REFUND

Participant Refunds for Online courses only:

Once a participant has signed up and paid for an online course, there is no refund available, but Lonebard NZ Ltd may consider an application pursuant to the clause below.

OlwynneCade.com, OlwynneCadeOnline.com and Lonebard (NZ) Ltd will, in its absolute discretion, consider without prejudice, extenuating circumstances in the event of an application for refund (death in the family, serious accident or illness) by any participant at any time from payment date up to and including commencement date, on the production of satisfactory proof of said circumstance.